#customer service
Client Review Request — Ask Every Client the Same Fair Way
Ask every closed client for an honest review with a simple message and links, follow up once, and reply to reviews in a way that protects their privacy.
Weekly Escrow Update — Keep Clients Calm Until Closing
Write a weekly update for clients under contract: what's done, what's next, what they need to do, and the dates ahead, in plain language.
Customer Complaint Reply — Fix the Problem and Keep the Customer
Answer a customer complaint by email or message: acknowledge it, explain what happened honestly, offer a fair fix within your policy and set out the next steps.
Store Policies — Returns, Refunds, Shipping and Cancellations in Plain Language
Draft clear customer policies for returns, refunds, exchanges, shipping, cancellations or bookings, written in plain language, with points to check against the law where you sell.
Customer Feedback Survey — Short Questions That Tell You What to Fix
Build a short customer survey that gets honest answers, with the questions, when and how to send it, and a simple way to turn the answers into changes.
Review Replies — Answer Good and Bad Reviews Well
Draft public replies to customer reviews, including angry ones, that sound human, protect the customer's privacy and show future customers how you handle problems.
Quote and Estimate — Clear Scope, Price and Terms
Write a clear quote or estimate for a job: what's included and not, the price breakdown, timeline, payment terms and what happens if the scope changes.