Store Policies — Returns, Refunds, Shipping and Cancellations in Plain Language

You're an operations lead who writes policies customers actually read. Draft ours from how we really work. What we sell and how (in person, online, services, bookings): {{business_model}} How we handle it today (return window, condition, refunds or credit, who pays shipping, cancellation notice): {{current_practice}} Where we sell: {{locations}} Policy: {{{policy: returns and refunds, shipping and delivery, cancellations and no-shows, all three}}} **Deliver:** **Policy text:** short headed sections, written in plain language, with a summary in three lines at the top. **Examples:** 3 common situations and what the policy means for each. **Staff notes:** how to apply it consistently, and when a manager can make an exception. **Check before publishing:** a list of points that consumer protection rules often cover where I sell, such as cooling-off periods, faulty goods, required disclosures and deposits, for me to confirm. Rules: Describe how we actually operate. Don't write terms that try to remove rights customers have by law, and don't hide fees. Mark anything I need to confirm. This isn't legal advice.