#user research
Usability Test Plan — Tasks, Script and What to Watch For
Plan a usability test for a prototype or live feature: goals, participants, realistic tasks, a moderator script, what to observe and how to report the findings.
Customer Interview Guide — Questions About Past Behavior, Not Opinions
Plan a customer discovery interview: who to talk to, how to open, questions about what people actually did, follow-ups, and a note template, with consent built in.
Interview Synthesis — From Raw Notes to Themes and Opportunities
Turn customer interview notes into themes, supporting quotes, opportunities to explore and open questions, with every finding traced back to the evidence.
Jobs to Be Done Map — What Customers Are Really Trying to Get Done
Map the jobs your customers hire a product for: the main job, the steps, the outcomes they measure, what they use today, and where your product can help most.
Feature Request Triage — Themes, Not a Pile of Asks
Sort a pile of feature requests from customers, sales and support into problem themes, count the evidence behind each, and decide what to explore, park or decline.