#retention
Exit Interview — Questions and a Summary You Can Act On
Run an exit interview that gets useful answers: questions and follow-ups, what to do if serious issues come up, and a summary template for spotting patterns across leavers.
Nigel Yoshida
Engagement Survey — Questions That Lead to Action
Design an employee engagement survey you can act on: rating questions grouped by theme, a few open questions, honest wording about anonymity, and a plan for sharing results.
Nigel Yoshida
Re-Engagement Email — Quick Win-Back
Write a re-engagement email for inactive subscribers with 3 subject line styles, 150-word body, and a post-send decision tree. No guilt, all value.
Nigel Yoshida