#feature requests
Saying No to a Feature Request — Clear, Kind and Final
Write a clear, respectful reply declining a feature request from a customer, executive or colleague, with the reason, what you'll do instead and what would change your mind.
Nigel Yoshida
Feature Request Triage — Themes, Not a Pile of Asks
Sort a pile of feature requests from customers, sales and support into problem themes, count the evidence behind each, and decide what to explore, park or decline.
Nigel Yoshida